Lead with Quality

To do quality assurance or not do quality assurance? Is that really the question?

 

Many business unit leaders soliloquize this question as they struggle to determine the value of quality. Lack of accountability in monitoring and controlling the business case ROI is a driver to this struggle. For example, portfolio manager’s goals and incentives are designed to release the “current” year’s initiatives as quick as they can and as cheap as they can. This pressure along with poorly delivered and understood requirements causes squeezed schedules resulting in quality becoming low priority. QA is the first “expense” to cut. At project completion, the initiative can be checked off the list as we happily head toward completing our portfolio goal. The danger here is true project costs can get hidden or ignored especially when resources are scheduled back to fix quality issues after a release. This then causes resource allocation and capacity challenges for new initiatives creating an out of sync inefficient delivery system. This scenario unfortunately plays out daily because of the poor decisions around the perception…quality is expensive and slow.

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Team Management

What does it mean to be a Manager? The first answer that comes to my mind is to make things happen with the best possible results and the least possible problems. That’s the easiest way for me to answer every time someone outside the Software Development industry asks me about what I do.

 

Okay, but how do you achieve that? As an IT Project Manager, you need to identify and apply the best techniques, processes and tools for organizing and coordinating a group of individuals working towards a common goal or task. First of all, keep in mind that these items are not simply fixed lists that you find through a Google search; just combining them will not always work as expected under different scenarios.

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Calculadora del retorno de la inversión de la automatización de pruebas de software

Automatización de pruebas de software es una práctica que tiene absoluto sentido teórico para todos los ejecutivos de nivel C, porque contempla las tres piezas de armonía de alto nivel de calidad, en un ciclo reducido de tiempo, con un costo bajo, música para los oídos de cualquier ejecutivo sin importar su género favorito. Como cualquier otra iniciativa, es fácil decir que la automatización de pruebas teórica se puede poner en práctica, lo difícil es predecir el tamaño y el tiempo del retorno de la inversión, lo cual es necesario saber ANTES de tomar la decisión.

 

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Test Automation Example Using FIFA.com

Alex Chaves, team lead Quality Assurance, shows how he uses some of his teams capability and tools to provide test automation. We have been using these techniques (a combination of Selenium, Eclipse and some customization) to automatically perform regression testing for clients web and mobile platforms; and since the world cup is upon us, Alex thought it would be fun to show a basic demonstration using the FIFA site. Enjoy!
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GlobalNow Costa Rica Welcomes Technology Growth

Costa RicaGlobalNow, Inc., a Dallas-based IT software and services company, has enjoyed a strong global presence for years in key high tech locations within the U.S., LATAM, Asia and Eastern Europe, successfully engaging talented teams to meet client requirements. Opening GlobalNow Costa Rica in 2013, further extended their presence and ability to deliver high quality IT and quality assurance solutions.

 

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See how automated testing works – using the World Cup website FIFA.com!

Alex Chaves, team lead Quality Assurance, shows how he uses some of his teams capability and tools to provide test automation. We have been using these techniques (a combination of Selenium, Eclipse and some customization) to automatically perform regression testing for clients web and mobile platforms; and since the world cup is upon us, Alex thought it would be fun to show a basic demonstration of automated testing using the FIFA site. Enjoy!
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GlobalNow Costa Rica Is Open For Business

GlobalNow Costa RicaI wanted to share a recent development regarding GlobalNow.

 

GlobalNow Inc., a provider of IT Software and Services, recently opened an affiliate company in San Jose Costa Rica. This division of GlobalNow with primary location in Curridabat (a neighborhood within San Jose) will focus on providing reliable and affordable talent in the areas of web development, quality assurance, user experience testing, and digital animation services.

 

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Seamless Customer Service

It strikes me that providing seamless customer service is a great competitive advantage.

 

We have all experienced frustrating customer service; as we’ve attempted to have some issue resolved, encountering fragmented service departments, lack of visibility to our issues, countless hand-offs, and just bad information (don’t even ask me about my banking experiences!) Seems like this approach became prevalent, as enterprises attempted to gain efficiencies through silo creation, outsourcing and acquisitions.

 

However, I think this trend may be shifting. More and more companies are recognizing the importance of great customer service, which promotes:

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Is your head in “The Cloud”?

dreamstime_xs_36525815I like clouds. I always have. My mother use to always tell me “my head was in the clouds”. I remember fondly those moments as a kid on a lazy summer afternoon lying on the cool grass and gazing up into the sky, imagining different characters created from the cloud formations…..dogs, cats, my wacky aunt with the crooked nose, etc.

Perhaps that is why I like the technology transformation to “the cloud”. With Steve Jobs announcing earlier this month Apple’s iCloud service; there seems no stopping this movement to using the cloud for both consumer and business needs. I just finished attending an informative Webinar from CRN on cloud computing (and Google cloud strategy), which pointed out that the Cloud market will hit $240 billion in 2020 (Forrester) and Cloud computing services is the top CIO priority in 2011 (Gartner).

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Setting Expectations for SharePoint Portals

Yesterday I viewed the web presentation from our friends over at Global360 and Gartner and noticed that over 50 percent of companies now use some form of SharePoint. To me, this is an amazing statistic which not only reflects Microsoft’s successful penetration into the collaboration space but points to a huge demand by all types of businesses for effective collaboration. Why do so many companies deploy SharePoint? Initially, I think it was due to the opportunity for users and IT folks to grow their communication levels both inside and outside the organization. Most people understand from experience (often painful) that effective communication and information is the key to performance, as well as a key to their own personal satisfaction in the workplace.

However, one of the greatest challenges faced by companies is the ability to meet these lofty expectations when tools such as SharePoint are deployed. With SharePoint 2010, there is now even more capability around business process management, easier collaboration, and other enhanced features. I recently attended the SharePoint TechFest in Irving, Texas and it was obvious both IT and business users are genuinely excited about these new possibilities. So, if you are the company “owner” of a collaboration initiative (such as SharePoint), how do you effectively set expectations? How do we move forward with a deployment plan that fully leverages the promise of SharePoint and is aligned with the business objectives? From our experience, some basic steps that come to mind are:

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