Lead with Quality

To do quality assurance or not do quality assurance? Is that really the question?


Many business unit leaders soliloquize this question as they struggle to determine the value of quality. Lack of accountability in monitoring and controlling the business case ROI is a driver to this struggle. For example, portfolio manager’s goals and incentives are designed to release the “current” year’s initiatives as quick as they can and as cheap as they can. This pressure along with poorly delivered and understood requirements causes squeezed schedules resulting in quality becoming low priority. QA is the first “expense” to cut. At project completion, the initiative can be checked off the list as we happily head toward completing our portfolio goal. The danger here is true project costs can get hidden or ignored especially when resources are scheduled back to fix quality issues after a release. This then causes resource allocation and capacity challenges for new initiatives creating an out of sync inefficient delivery system. This scenario unfortunately plays out daily because of the poor decisions around the perception…quality is expensive and slow.

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Make It or Break It: Allotting Ample Time for Software Testing is Critical.

It’s a classic case of racing to market without sufficient software testing. That’s the real conundrum that escalated the HealthCare.gov rollout on a tumultuous downward spiral. A flawed procurement process resulted in a feeble start of what should have been a seamless deliverable for millions of Americans.


The Government Accountability Office (GAO) spent months investigating and found the crux of the problem was “lack of effective planning or oversight practices” for the development of HealthCare.gov, the online portal to coverage for millions of America’s uninsured. GAO concluded that:

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Ultimate Mobile Security: Devices that Self-Destruct

The biggest concern the federal government has about mobile computing is the risk that a device could fall into the wrong hands. Lost or stolen mobile devices account for about one quarter of a million dollars annually, a material loss as well as a security issue. The technology exists that can remotely lock or wipe lost and stolen devices, but what about a new generation of devices that do even more, such as – simply disappear.


It’s called ‘transient electronics technology’ and it may be the next big thing in mobile security at its most invisible.

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